Terms and Conditions

1. Availability
All products are sold subject to availability.

2. Payment
All goods must be paid 8 days after delivery as per the invoice attached. However, for first time customers we request full payment before delivery is made. For orders full banking information is provided so that you can transfer the amount to Alanex Ltd.

3. Breakages
All goods must be examined at the time of delivery. Claims for breakages will only be accepted if we are notified within two working days of delivery and the damaged products and their packaging are kept for inspection and the loss or damage is noted at the time of delivery.

4. Delivery
One week delivery applies when our production received your order or your written approval by fax or e-mail along with the image you wish to receive. We guarantee that we hand over the goods to the courier company one week after your order the latest. However, we cannot be held responsible for delivery times of the courier company or for any incorrect delivery information provided by customers. If an address or post code is wrong and we have to redirect the parcel to an alternative address, we or the courier company is entitled to charge an extra fee for this service.

An extra delivery charge may also be made if we cannot deliver the goods to the specified address due to a problem caused by the customer.

5. Risk and Property
The property in all goods delivered by Alanex Ltd. shall remain our property until we have received in cash or cleared fund payment in full for such goods, but the risk in such goods shall pass to the buyer upon delivery.

6. Privacy policy
Please review our Privacy Policy to understand our practices regarding the use and disclosure of your personal information.